These terms, conditions, and agreements apply to all transactions carried out through our company's online store under the name "Malamas Marios Sotiriou and Co. OE" Alembicon, GEMI number 157227105000, Tax Identification Number 801455067, Tax Office. Lagkada, Registered Office: 70 19th June Street, 57018, Melissochori, telephone 2394031002, e-mail: info@alembicon.gr.
The following terms, conditions, and agreements cover the sale of goods and products through our online store. Consequently, any user who does not agree with these terms and conditions must refrain from using our online store and from any transaction with it.
These terms, conditions, and agreements may be changed at any time by our Company, and therefore each User must check them before making a transaction through our online store.
1. PROCEDURE FOR ACCESSING, REGISTERING, AND CONNECTING TO OUR ONLINE STORE.
Those who wish to do so are free to visit our company's website at the domain name https:alembicon.gr.
If visitors to the Website wish to purchase one or more of our products, they have the option, if they wish, to create a user account on our website by filling out the pre-configured application form, which requires the visitor to enter a valid email address and a password. The password entered by the visitor must be unique and personalized and serves to verify the details of our company's contracting party. Keeping this password confidential is the sole responsibility of the customer, as our company does not know this password and can only assign a new password through the reset process.
In this application, the visitor is required to fill in their true details. The visitor is solely responsible for the truthfulness, validity, accuracy, completeness, and updating of the information they enter as their details in the application, and is solely liable for any criminal consequences arising from the declaration of false or non-existent information.
2. IMAGED GOODS AND PRODUCTS FOR SALE.
Our Company makes every effort to ensure that the goods or products displayed/shown for sale in our online store are depicted as accurately as possible so that consumers have full knowledge and understanding of them. However, our Company reserves the right and is not bound by any typographical errors or other errors made by mistake or by third parties or by the intervention of third parties or for reasons of force majeure.
The prices of our products are subject to change at any time without prior notice. ALL PRICES OF OUR PRODUCTS ARE SHOWN INCLUDING VAT.
3. LIMITATION OF LIABILITY.
Our Company fully complies with all applicable legal provisions. All information provided on our online store is provided "as is" without any warranty of any kind.
Given the nature and volume of the Internet, under any circumstances and regardless of the existence or absence of fault, our website bears no responsibility for any form of damage suffered by visitors/users of the pages, options, services, and content of our website, which they visit freely. The contents of our website are provided "as is" without any warranty, express or implied, in any way. To the fullest extent permitted by law, our website disclaims all warranties, express or implied, including, but not limited to, those of merchantability and fitness for a particular purpose.
Our website does not guarantee that the pages, services, options, and content will be provided without interruption, without errors, and that errors will be corrected. Furthermore, our website does not guarantee that it or any other related website or the servers through which they are made available to visitors/users/members do not contain "viruses" or other harmful components. Our website does not guarantee in any way the accuracy, completeness, or availability of the content, pages, services, options, or their results. The cost of any corrections or services shall be borne by the visitor/user/member and in no case by our website.
4. SUBMITTING AN ORDER
Visitors may, if they wish, purchase products from our Online Store.
After selecting the product or products of interest, the Customer orders them by placing them in our online "shopping cart" and then filling out the special form available in our online store, on the "Checkout" page. The information required on the form is: first name, last name, address, postal code, city, telephone number (landline or mobile), e-mail address, and country. Our Company cannot interfere with the data entered by the Customer, which it considers to be correct and true, reserving all legal rights in the event that it finds that they are false, misleading, or unfounded. The Customer is required to provide accurate information in this application. The Customer is solely responsible for the truthfulness, validity, accuracy, completeness, and updating of the information they enter as their details in the application, and is solely liable for any criminal consequences arising from the declaration of false or non-existent information. By completing this information and sending it to our Company, the Visitor is registered with our Company.
If a customer wishes to be removed from our database, they can notify us in writing by email at info@alembicon.gr.
In any case, prior to placing an order, the customer must accept these terms, conditions, and agreements in order to complete the order process. By ticking this box, the Customer expressly and unreservedly declares that they have read and understood these terms and conditions prior to placing their order, and that they are aware of and accept that said order entails an obligation to pay us the price of the products ordered. The order is then automatically sent to our Company. Up to this point, there is a proposal by the Customer to enter into a purchase contract.
Once our Company sends the Customer confirmation of receipt of their order, which takes the form of an email, the order is considered to have been received by the Company. The Customer receives a special notification to this effect via email to the email address they have provided.
In the event that the Customer discovers any error in their order, they must IMMEDIATELY notify our Company in writing by email at info@alembicon.gr. so that any incorrect details can be corrected and the order can be updated correctly, as the product will be delivered to the address provided.
5. PRODUCT AVAILABILITY.
In order to ensure the best possible customer service, our company displays the following information next to each product for sale "In stock" if it is in stock, or "Out of stock" if the product appears on our website but is not available for sale to our customers.
However, due to the nature of electronic transactions and the speed at which they are conducted, our company reserves the right to refuse orders if the products are not available at the time the order is placed. In such a case, either the order will not be accepted by our Company, or, if the product is out of stock after the order has been completed, our company undertakes to immediately notify the customer by one of the methods they have chosen and to cancel the transaction by refunding the customer the amount paid, depending on the method of payment. In both cases, the Company undertakes to take the above actions without undue delay.
In the case of an order consisting of several items, if one of these items is not available, the Company must immediately notify the customer. The Customer is entitled, without justification and provided that the order cannot be fulfilled in its entirety due to lack of availability, to cancel their order by sending an email to info@alembicon.gr. The Company is obliged to refund the amount to the Customer within a reasonable period of time from receipt of the cancellation email and in any case no later than 30 days.
6. ORDER DELIVERY – DETAILS.
The methods of delivery of the ordered product to the Customer and the specific terms applicable to each of them are as follows:
a. DELIVERY TO OUR COMPANY'S STORE:
If the Customer chooses to have the ordered product delivered to our store at 70 19th June Street, Melissochori 57018, then they will be notified via the contact details provided when placing the order, so that they can collect it from our store. In this case, the Customer is obliged to collect the product within 5 working days of being notified, at which point the product will be available for them at our store. However, if the 5 working days pass, then our Company reserves the right to withdraw from the contract as well as all related, legal claims due to the withdrawal. If the Customer is unable to come in person to collect the product, then the third party non-purchaser is required to bring with them for the collection of the product a relevant authorization to do so from the purchaser, as well as a public document (ID card, passport, etc.) proving the identity of the third party receiving the product. Because, according to the Law, after receipt of the item, the risk passes to the Buyer, the Buyer (or the Third Party, who, as above, acts in the name and on behalf of the Buyer) is obliged to carefully check the item delivered to them and to confirm, by signing the relevant form, that they have received the item ordered and that the item delivered to them is the one they ordered and is in perfect condition.
b. DELIVERY TO AN ADDRESS OF THE CUSTOMER'S CHOICE:
In case the Customer selects a place of his/her own choice as the place of delivery of the item, then the item is delivered by our Company to a Courier Company, which undertakes the delivery of the item to the Customer. The Customer is solely responsible for the correctness, truth and completeness of the information he/she entered when determining the place of delivery. In case this place is false or does not belong to the Customer, then our Company reserves all its legal rights. In case the delivery address does not belong to the Customer but to a Third Party, to whom the item will be delivered as a “gift”, then the Buyer must enter all the necessary requested information in the relevant form, so that our Company is aware that the “Gift” procedure is to be followed. In any case of delivery of the item via a courier company, both the Buyer and the Third Party - Recipient (in the case of the Gift as above) must present a relevant document from a public authority for the identification of the person, while especially in the case where the item is delivered to a Third Party, who operates in the name and on behalf of the Buyer (i.e. not in the case of the Gift), then the third party must have relevant authorization to receive the item as well as a relevant document from a public authority for the verification of identity. Because according to the Law, after receipt of the item, the risk passes to the Buyer, the Buyer (or the Third Party, who according to the above acts in the name and on behalf of the Buyer) must diligently check the item delivered to him and confirm, by signing the relevant form, that he received the ordered item and that the item delivered to him is what he ordered and is in excellent condition.
7. TIME OF DELIVERY.
In the event that the delivery of the ordered item must be carried out pursuant to the relevant contractual agreement between our Company and our Customer in Greece, then our Company undertakes to deliver it within 3 to 5 days, while if the delivery of the item must be made abroad as above, then our Company undertakes to deliver it within 14 days. If, for any reason, it is reasonably expected that the delivery of the order will be delayed, then our Company will immediately inform the Customer and make every effort to ensure that the order is delivered to the Customer within a short and reasonable time.
In any case, our Company is obliged to deliver the item no later than twenty days after confirmation of the order, unless circumstances of force majeure arise. If these events last for more than 30 days, each of the contracting parties has the right to terminate the contract without compensation, while the Company is obliged, upon notification of the termination of the contract, to refund the amount of the price to the Customer without delay, depending on the method of payment.
8. COURIER COSTS.
Το κόστος για την ταχυμεταφορά του παραγγελθέντος πράγματος στον Πελάτη μας είναι 3€ (ήτοι τρία ευρώ) για κάθε παραγγελία εντός της Ελληνικής Επικράτειας ενώ για κάθε παράδοση παραγγελθέντος πράγματος στο Εξωτερικό, το κόστος ταχυμεταφορών ανέρχεται στο ποσό των 30€ (ήτοι 30 ευρώ) ανά παραγγελία και επιβαρύνει τον Πελάτη μας, ο οποίος οφείλει να προκαταβάλει αυτό, όπως εξάλλου ρητά αναγράφεται και στην πλατφόρμα παραγγελίας του ηλεκτρονικού μας καταστήματος, μόλις συμπληρωθεί από τον Πελάτη μας ο τόπος παράδοσης.
9. PAYMENT METHODS:
The following payment methods are defined restrictively:
A. By deposit to the following bank accounts
PIRAEUS: GR92 0172 2310 0052 3111 0699 506
EUROBANK: GR56 0260 3760 0006 5020 0663 639
B. Using a credit, debit, or prepaid card.
In this case, the Customer will carry out the electronic transaction via a link to the relevant page of the Bank, accepting both the banking terms of the transaction and the terms of use of the website of the respective Bank. The option to pay using one of methods A or B is available both when the customer collects the Item from our Company's Store and when the Item is sent to an address of their choice (see 5b above).
Transaction security: All card payments are processed through Euronet Merchant Services' "epay e-Commerce" electronic payment platform, which uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL) encryption protocol. Encryption is a way of encoding information until it reaches its designated recipient, who will be able to decode it using the appropriate key.
Our company accepts payments with credit, debit, and prepaid cards from: Visa, Mastercard, Maestro.
C. Cash on delivery.
The customer has the option to pay the price upon delivery of the product either at our Company's Store, in which case there is no additional charge, or at the address of their choice in cash or by credit/debit card. However, the use of a credit/debit card is only permitted in the case of payment at our Store, as in the case of delivery to an address chosen by the Customer, the courier company that will make the delivery will not be equipped with the relevant terminal. Therefore, in this case, the Customer expressly declares by accepting these terms that payment can only be made in cash. The cost of cash on delivery for destinations within Greece is set at €2.50 (i.e., two euros and fifty cents).
10. RIGHT TO WITHDRAW.
Within 14 calendar days from the date of delivery or receipt of the Item, the Customer has the right to withdraw from the sales contract without giving any reason, under the following terms and conditions:
This withdrawal is unjustified and in writing. The Customer fills in the special form found on our website. https://alembicon.gr/odigies-kai-entypo-dilosis-ypanachorisis/ as well as enclosed in the order packaging and sent to our Company either via email or postal address. Our Company will confirm receipt of the withdrawal letter in writing in both of the above cases.
The above withdrawal does not apply to defective products or products that do not meet the agreed specifications, for which other provisions apply.
The Customer is obliged to return the product in the exact condition in which it was received ("as new"), i.e. the product must not have been used, worn, altered, and all relevant documents (certificates, warranty cards, etc.) must accompany the product.
The product must be accompanied by the original proof of purchase from the person who purchased the product.
The Customer is not obliged to pay our Company the amount spent by our Company for shipping the product, unless our Customer has expressly chosen a delivery method other than the standard delivery method mentioned in our online store.
The Customer shall only bear the costs of returning the item to our Company, which (return) may be carried out either through a courier company or by transporting the item to our Company's store.
The Customer is obliged to return the item within 14 calendar days from the date of receipt of the withdrawal notice by our Company, as specified in point 1 above. It is sufficient to send the item to our Company within the above deadline.
Our company is obliged and committed to do so without undue delay and in any case within 14 calendar days from the day on which it was informed of the buyer's decision to withdraw from the contract, to refund the buyer any payment received for the specific sales contract, using exactly the same means of payment as those used by the consumer for the initial transaction, unless another arrangement is agreed between our company and the customer, provided that the product and its accompanying documents have been returned as described above.
Specifically in the case of payment by credit card, our company is obliged to notify the Bank immediately of the cancellation of the transaction. However, following this notification, our company cannot take any further action and is not liable for anything else, as the cancellation of a transaction made by credit card can only be carried out by the Bank as the issuer of the credit card, pursuant to and based on the specific terms of the banking agreement between the Bank and the Customer.
Our company expressly states, in accordance with the law, that it is entitled to withhold the refund until it receives the item(s) back or until our Customer provides us with proof that they have sent the item back.
If an item comes with a gift, then upon exercising the right of withdrawal, the gift must be returned together with the item.
11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL UNDER ARTICLE 3ib OF LAW 2251/1994.
The right of withdrawal, as defined and described above, does not apply in the following cases:
A. In cases where the Customer did not use our online store website, but visited our store and purchased our product(s) there, as these sales contracts are not distance sales contracts.
12. OUR COMPANY'S LIABILITY IN THE EVENT OF A DEFECTIVE PRODUCT OR A PRODUCT THAT LACKS THE AGREED CHARACTERISTICS.
In the event that the item is defective or lacks the agreed characteristics, the customer has the following rights under the law (Civil Code, Article 540):
Specifically, the customer may 1. demand, at no extra charge, that the item be repaired or replaced with another, unless such action is impossible or requires disproportionate costs 2. withdraw from the contract, unless the defect is minor. Our company is obliged to carry out the repair or replacement within a reasonable time and without significant inconvenience to the buyer.
In order for a property to be considered agreed upon, it must have been agreed upon in writing by the Customer and our Company, so as to eliminate the possibility of disputes and disagreements.
In all other respects, the Civil Code and all its relevant provisions shall apply.
In any case, the Customer must immediately inform our Company both of the discovery of a defect and of the lack of agreed characteristics, either by email or by any other written means.
In addition, in all cases, our Company will examine the product for which the Customer has complained about a defect or lack of agreed quality with its own consultants and experts.
13. RESPONSIBILITY OF THE COMPANY AND OUR CUSTOMER IN THE EVENT OF UNORDERED PRODUCTS BEING SHIPPED.
In the event that, due to an error, products are shipped to our Customer without them having ordered the products in question, the Customer is obliged to immediately notify our Company of the error and return the products at our Company's expense. Under no circumstances shall the unconditional receipt of these products or failure to inform the Company of the error be deemed as acceptance or declaration of intent to purchase the products. The Customer or Third Party is obliged, in the event that our Company requests the return of its products, to return them immediately, at the latest within 8 working days from the date of delivery. Our Company will inform them of the return procedure, which will not incur any charges for them. If the above deadline passes without result, then our Company considers that the Customer has received the products in question, wishing to acquire them, and is entitled to claim the price by any legal means, which the Customer is obliged to pay as the purchase price of the product they kept.
14. CONFIDENTIALITY STATEMENT.
Every application and every element that our Customer registers is absolutely confidential and our Company will use it for the purposes of operating our online store and its proper communication with the Customer. Every email or other document sent to us by our Customer is not disclosed to third parties unless required by Law.
15. “LINKS” TO OTHER SITES
Our website does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages to which it refers through “links”, hyperlinks or advertisements in the form of banners, skins, adventorials, etc. Therefore, for any problem that occurs during their visit/use, the user must contact the respective websites and pages directly, which bear exclusive and full responsibility for the provision of their services. Our website should in no case be considered to endorse or accept the content or services of the websites and pages to which it refers or to be linked to them in any other way. In no case is our website responsible for the terms of protection of personal data that any visitors to our website decide to provide to them.
16. “LINKS” TO THE WEB
"Links" to the network are permitted either through hyperlinks or through images or through videos only to its main page and not to pages that may have an access code unless there is an explicit, contrary agreement between the owner of the content and the entity referring to it.
17. COOKIES AND IP ADDRESSES
Our website may collect and use cookies and IP addresses.
Cookies are small text files that are stored on the hard drive of each visitor/user/member and do not take note of any document or file that is stored or installed on their personal computer. Cookies are used to allow our website to recognize the visitor/user of the services and options provided by our website. They facilitate the visitor/user's access to the services of our website. They can also be used for statistical purposes in order to determine in which areas our website has the highest traffic or is most popular or for marketing purposes. In case the visitor/user does not wish to use cookies, he/she will not have access to some of the services of our website.
IP Address is the IP address through which the computer of each visitor/user/member has access to the internet. IP addresses are also used for statistical or marketing purposes.
18. COPYRIGHTS – INDUSTRIAL PROPERTY RIGHTS.
The trademarks and all the content of this website and our online store, including images, graphics, photographs, drawings, texts and the services provided, have been registered with the competent Authorities and are protected as legally protected both in Greece and internationally, constituting the intellectual and industrial property of our Company. Any use of the trademarks by a third party not authorized for this purpose is strictly prohibited and is punishable under the applicable legal provisions. Consequently, none of them may be sold, copied, modified, reproduced, republished, transmitted or distributed in any way. The Customer understands and accepts that he is not granted the right to reproduce, copy, sell, resell and/or exploit commercially or in any way all or part of the content of this publication. Their appearance on our website in no way means that we intend to transfer or assign any of our intellectual or industrial property rights.
19. FINAL TERMS.
The contracts between our Company and our customers concluded through our online store are governed by European and Greek Law, as applicable. In case of using our online store from a foreign country, these terms will again apply.
These terms can and will be updated whenever something changes in our Company Policy or whenever the Law requires changes to be made. All changes will be made in this text without any other special announcement.
Any dispute arising from sales contracts concluded through the use of our online store will be resolved based on Greek Law and the Courts of Thessaloniki will be competent. For the out-of-court resolution of the dispute, the Customer may address the currently existing statutory bodies for out-of-court settlement of consumer disputes, such as consumer associations, the general Consumer Secretariat, the locally competent amicable settlement committees, the Citizen's Ombudsman, etc.
According to Directive 2013/11/EC, which was incorporated into Greek legislation by Joint Ministerial Decree 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is now provided throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show
for out-of-court settlement of the dispute. The Alternative Dispute Resolution (ADR) Body certified for this purpose is: European Consumer Centre of Greece (ECC GREECE), 144 Alexandras Ave., 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer may contact the above body in order to guide him throughout the process of submitting and processing his complaint. All notifications must be made in writing.
It is expressly noted that the protection provided by Law 2251/1994 concerns only the "consumer", as defined in article 1 of Law 2251/1994. The invalidity of part of these terms does not result in the invalidity of all the terms, but only leads to the invalidity and unenforceability of the part, the contract otherwise being valid and operating normally.
Those present are in a position to inform of article 3b of law 2251/1994.
